Privacy Policy

Protecting your privacy is important to LUNXIAN. This Privacy Policy explains how LUNXIAN collects, uses, discloses, and protects personal information when you visit, browse, or make a purchase through our website.

This website is operated by LUNXIAN ENTERPRISES LLC. Throughout this Policy, “LUNXIAN,” “we,” “us,” and “our” refer to LUNXIAN and lunxian.shop.

This Policy is intended to describe our privacy practices in accordance with applicable United States and Texas privacy laws, including the Texas Data Privacy and Security Act where applicable.

By using our website, you agree to the collection and use of information as described in this Privacy Policy.

Information We Collect

We may collect personal information that you voluntarily provide when you use our website, place an order, contact us, request customer support, subscribe to updates, or submit customization details.

The types of information we may collect include:

Name

Email address

Shipping and billing address

Phone number

Order details

Customization details, such as names, numbers, team logos, or other information you provide for personalized jerseys

Customer service messages and inquiry details

Payment-related information

Website usage information, such as IP address, browser type, device information, pages visited, access time, referring website information, and general browsing activity on our website

Payment Information

Payment information may be processed by third-party payment service providers. We do not intend to store full credit card numbers on our own systems.

Payment providers may collect and process payment information according to their own privacy and security practices.

How We Use Your Information

We may use personal information for the following purposes:

To process and fulfill orders

To prepare customized products based on your selected jersey style and customization details

To provide order confirmations, shipping updates, and customer support

To respond to questions, return requests, exchange requests, or cancellation requests

To process payments and help prevent fraud

To improve our website, products, and services

To send service-related emails

To send marketing messages or offers, if you choose to receive them

To maintain business records

To comply with legal, tax, accounting, security, and business obligations

To protect our website, customers, and business from fraud, misuse, or unauthorized activity

Customization Information

Our customization service is based on the jersey styles currently available on our website. Customers may choose an existing jersey style and add selected details such as a team logo, name, and number.

Any customization details you provide may be used only as needed to review your request, prepare your order, produce the customized item, provide customer support, and handle related business records.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to support basic website functions, remember preferences, maintain shopping cart activity, understand website traffic, improve user experience, and support security.

We may also use analytics or advertising tools to understand how visitors interact with our website and to improve our products and services.

You may choose to disable cookies through your browser settings. However, some website features, such as checkout, cart functions, or account features, may not work properly if cookies are disabled.

Targeted Advertising and Opt-Out Rights

Some privacy laws may treat certain analytics, advertising, or tracking activities as targeted advertising, selling, or sharing personal data.

LUNXIAN does not sell personal information for money.

If we use advertising or analytics tools that may be considered targeted advertising, sale, or sharing under applicable privacy law, eligible users may have the right to opt out.

To submit an opt-out request, please contact us with the subject line “Privacy Opt-Out Request.”

How We Share Information

We may share personal information with trusted service providers only as needed to operate our business and provide services to you.

These service providers may include:

Payment processors

Shipping and delivery companies

Order fulfillment and production partners

Website hosting providers

Email service providers

Customer support tools

Analytics providers

Fraud prevention and security providers

Professional advisers, such as accountants, legal advisers, or compliance consultants

We may also disclose information when required by law, court order, subpoena, legal process, government request, or when we believe disclosure is necessary to protect our rights, safety, customers, website, or business.

We do not authorize service providers to use your personal information for purposes unrelated to the services they provide to us.

Texas Privacy Rights

If you are a Texas resident, you may have certain privacy rights under the Texas Data Privacy and Security Act, where applicable.

These rights may include:

The right to confirm whether we process your personal data

The right to access personal data we process about you

The right to correct inaccuracies in your personal data

The right to request deletion of personal data you provided or that we obtained about you

The right to obtain a copy of personal data you previously provided to us, where required by law

The right to opt out of targeted advertising, sale of personal data, or certain types of profiling, where applicable

The right to appeal our decision if we deny a privacy rights request

To exercise these rights, please contact us by email.

We may need to verify your identity before processing your request. We will use the information provided for verification purposes only.

Sensitive Personal Information

We do not intentionally collect sensitive personal information unless it is necessary to complete a transaction, provide customer service, prevent fraud, comply with legal obligations, or provide the services you requested.

We do not use sensitive personal information to create profiles about you or for unrelated purposes.

Retention of Information

We keep personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.

This may include order fulfillment, customer support, legal compliance, tax and accounting records, fraud prevention, dispute resolution, security, and business recordkeeping.

When personal information is no longer needed, we will take reasonable steps to delete, anonymize, or securely store it in accordance with applicable law and business requirements.

Marketing Communications

If you choose to receive marketing emails, we may send you updates about products, offers, or promotions.

You may unsubscribe from marketing emails at any time by following the unsubscribe instructions in the email or by contacting us.

Even if you unsubscribe from marketing messages, we may still send service-related emails, such as order confirmations, shipping updates, customer support responses, or policy notices.

Children’s Privacy

Our website and products are intended for use by adults and are not directed to children under the age of 13.

We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13 without proper parental consent, we will take reasonable steps to delete that information.

If you believe a child under 13 has provided us with personal information, please contact us.

Data Security

We use reasonable administrative, technical, and physical safeguards to help protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, online transmission, or storage system can be guaranteed to be completely secure. Customers should also take care when sharing information online.

Third-Party Websites and Services

Our website may contain references to third-party websites, tools, or services. We are not responsible for the privacy practices, content, or policies of third-party websites or service providers.

We encourage you to review the privacy policies of any third-party services you use.

International Visitors

LUNXIAN is based in the United States. If you access our website from outside the United States, your information may be processed and stored in the United States or in other locations where our service providers operate.

By using our website, you understand that your information may be transferred to and processed in jurisdictions that may have different privacy laws from your country or region.

Former Users

If you stop using our website or services, we may continue to retain and use certain personal information as needed for legal compliance, business records, dispute resolution, fraud prevention, security, and other legitimate business purposes described in this Policy.

If you no longer wish to receive marketing emails, you may contact us to opt out.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, legal requirements, or privacy practices.

Any updates will be posted on this page. Your continued use of our website after changes are posted means you accept the updated Privacy Policy.

Contact Information

If you have any questions about this Privacy Policy or would like to exercise your privacy rights, please contact us:

Brand Name: LUNXIAN

Company Name: LUNXIAN ENTERPRISES LLC

Website: lunxian.shop

Email: service@lunxian dot xyz

Address: 7255 Corporate Dr #917, Houston, TX 77036, USA