Terms of Service

OVERVIEW

This website is operated by LUNXIAN ENTERPRISES LLC. Throughout the site, the terms “we,” “us,” and “our” refer to LUNXIAN and lunxian.shop. LUNXIAN offers this website, including all information, products, tools, and services available from this site to you, the user, conditioned upon your acceptance of the terms, conditions, policies, and notices stated here.

By visiting our site or purchasing something from us, you agree to be bound by these Terms of Service, including any additional terms, conditions, and policies referenced on this website. These Terms apply to all users of the site, including browsers, customers, account holders, and others who access or use our services.

Please read these Terms carefully before accessing or using our website. If you do not agree to these Terms, you may not access the website or use our services.

We may update, change, or replace any part of these Terms by posting updates on this page. Your continued use of the website after changes are posted means you accept those changes.

Our store may be hosted or supported by third-party e-commerce platforms and service providers that help us sell products and services to you.

SECTION 1 – ONLINE STORE TERMS

By using this website, you represent that you are at least the age of majority in your state, province, or country of residence, or that you are the age of majority and have given consent for any minor dependent to use this website under your supervision.

You may not use our products or services for any illegal or unauthorized purpose. You agree not to violate any applicable federal, state, local, or international laws, including intellectual property laws.

You must not transmit viruses, malware, harmful code, or any material intended to interfere with the operation of the website.

A breach or violation of these Terms may result in termination of your access to our services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any lawful reason at any time.

You understand that your content, excluding payment information, may be transferred over various networks and may be adapted to meet technical requirements of connecting networks or devices. Payment information is processed through secure payment systems.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the website, service, or content without our express written permission.

The headings used in this agreement are included for convenience only and will not limit or affect these Terms.

SECTION 3 – ACCURACY OF INFORMATION

We make reasonable efforts to provide accurate product, pricing, shipping, and service information. However, we do not guarantee that all information on this website will always be complete, accurate, or current.

Product images, colors, and details are provided for reference. Actual colors may vary slightly due to screen settings, lighting, production batches, or other reasonable differences.

We reserve the right to correct errors, inaccuracies, or omissions and to update or change information at any time, subject to applicable law.

SECTION 4 – PRODUCTS AND CUSTOMIZATION

LUNXIAN offers personalized jersey products based on the existing jersey styles available on our website.

Customers may choose from available jersey styles and add selected customization details such as team logos, names, and numbers.

Customization is available only on our existing jersey styles. We do not claim to create or produce any jersey style, professional sports design, league design, brand-owned design, or third-party protected design without proper authorization.

Some products may be available exclusively online and may have limited quantities.

We reserve the right to limit the sales of our products or services to any person, region, or jurisdiction, where permitted by law. We may also limit product quantities or discontinue products at any time.

SECTION 5 – CUSTOMER-SUBMITTED MATERIALS

If you submit a name, number, logo, image, wording, design reference, or other customization material, you confirm that you own the material or have permission to use it.

You are responsible for ensuring that any submitted material does not infringe any copyright, trademark, privacy right, publicity right, or other third-party right.

We reserve the right to refuse, cancel, suspend, or stop processing any order if we believe the submitted material may violate intellectual property rights, applicable law, or our internal standards.

Our customized jerseys are independently produced and are not manufactured by, sponsored by, endorsed by, licensed by, or associated with any professional sports league, professional sports team, athlete, official brand, school, organization, or manufacturer unless expressly stated.

SECTION 6 – ORDER PROCESSING AND DELIVERY

Orders are usually processed within 1–3 business days after payment is confirmed.

After the order has been processed and shipped, the estimated delivery time is 5–7 business days. Delivery times may vary slightly depending on the destination, shipping carrier, holidays, weather conditions, or other unexpected delays.

If a delay occurs, we will do our best to provide updated information and handle the order in accordance with applicable consumer protection laws.

Please make sure your shipping address and contact information are accurate before placing your order. We are not responsible for delivery issues caused by incorrect or incomplete information provided by the customer.

SECTION 7 – BILLING AND ACCOUNT INFORMATION

You agree to provide current, complete, and accurate purchase, billing, shipping, and account information for all purchases made through our store.

You agree to promptly update your account and other information so we can complete your transactions and contact you when needed.

We reserve the right to refuse, limit, or cancel any order where permitted by law. This may include orders placed under the same customer account, payment method, billing address, or shipping address.

If we change or cancel an order, we may attempt to notify you using the email address, billing address, or phone number provided at the time of purchase.

SECTION 8 – RETURNS AND EXCHANGES

Return requests must be submitted within 7 business days after receiving the order.

Returned items must be unused, unworn, unwashed, and in their original condition. Please contact us before sending any item back so our customer service team can review your request and provide the correct return instructions.

Some customized products cannot be returned. Items with personalized details, including names, numbers, team logos, or other custom additions, are generally not eligible for return unless there is a quality issue, production mistake, or incorrect shipment.

If your order arrives with a quality issue, incorrect item, or customization mistake, please contact us within 30 business days after receiving your order.

If the item is materially different from the confirmed customization details, or if you receive the wrong product, we will review the issue and may offer a replacement, exchange, or refund depending on the situation.

To help us handle your request properly, please include your order number, a clear description of the issue, and photos of the item received.

SECTION 9 – CANCELLATIONS

Because customized items may enter production shortly after an order is placed, cancellation requests should be submitted as soon as possible.

If your order has not entered production, we will do our best to cancel or update it for you.

Once an order has entered production, cancellation may not be possible. Personalized or customized items may be subject to a customization or restocking fee, depending on the production status.

SECTION 10 – REFUNDS

Once your return or refund request has been approved and processed, the refund will be issued to your original payment method.

Refund processing usually takes 3–7 business days after approval. Your bank or payment provider may need additional time to make the funds available in your account.

Shipping fees, customization fees, and certain discounts may be non-refundable unless the refund is due to an incorrect shipment, quality issue, or production mistake.

SECTION 11 – THIRD-PARTY TOOLS AND SERVICES

We may provide access to third-party tools, platforms, payment processors, shipping providers, analytics providers, or other services that we do not directly control.

You acknowledge that such third-party services may be subject to their own terms and policies.

We are not responsible for third-party websites, services, content, or practices. Your use of third-party tools is at your own risk and discretion.

SECTION 12 – THIRD-PARTY LINKS

Our website may contain references or links to third-party websites or resources. These third-party websites are not controlled by us.

We are not responsible for the content, accuracy, policies, products, services, or practices of any third-party websites.

Please review third-party policies carefully before engaging in any transaction with them.

SECTION 13 – USER COMMENTS, FEEDBACK, AND SUBMISSIONS

If you send us comments, feedback, suggestions, images, logos, references, or other materials, you agree that we may use them as needed to provide the requested service, communicate with you, process your order, or improve our products and services.

You are responsible for ensuring that any material you submit does not violate the rights of any third party.

We may monitor, edit, or remove content that we determine is unlawful, offensive, misleading, harmful, infringing, or otherwise inappropriate.

SECTION 14 – PERSONAL INFORMATION

Your submission of personal information through the website is governed by our Privacy Policy.

Please review our Privacy Policy to understand how we collect, use, disclose, and protect personal information.

SECTION 15 – ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, there may be information on our website that contains typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, offers, shipping charges, transit times, or availability.

We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders if information on the website is inaccurate, subject to applicable law.

SECTION 16 – PROHIBITED USES

You are prohibited from using the website or its content:

For any unlawful purpose

To violate any federal, state, local, or international law

To infringe upon our intellectual property rights or the rights of others

To submit false, misleading, or inaccurate information

To upload or transmit viruses, malware, or harmful code

To collect or track the personal information of others

To spam, phish, scrape, crawl, or interfere with the website

To harass, abuse, insult, harm, defame, intimidate, or discriminate against others

To interfere with or bypass security features of the website

We reserve the right to terminate your use of the website or services for violating any prohibited use.

SECTION 17 – DISCLAIMER OF WARRANTIES

We do not guarantee that your use of our website or services will be uninterrupted, timely, secure, or error-free.

The website, services, and products are provided “as is” and “as available,” except as expressly stated by us or required by applicable law.

Nothing in these Terms is intended to limit any rights that cannot be limited under applicable consumer protection laws.

SECTION 18 – LIMITATION OF LIABILITY

To the fullest extent permitted by law, LUNXIAN, lunxian.shop, LUNXIAN ENTERPRISES LLC, and our officers, employees, contractors, suppliers, service providers, and partners shall not be liable for any indirect, incidental, punitive, special, or consequential damages arising from your use of the website, services, or products purchased through the website.

Because some states or jurisdictions do not allow certain limitations or exclusions of liability, our liability in those states or jurisdictions will be limited to the maximum extent permitted by law.

SECTION 19 – INDEMNIFICATION

You agree to indemnify, defend, and hold harmless LUNXIAN, LUNXIAN ENTERPRISES LLC, and our officers, employees, contractors, suppliers, service providers, and partners from any claim or demand, including reasonable attorneys’ fees, arising out of your breach of these Terms, your violation of any law, or your violation of the rights of a third party.

This includes claims related to logos, designs, names, images, references, or other customization materials submitted by you.

SECTION 20 – SEVERABILITY

If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision shall be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms.

The remaining provisions will remain valid and enforceable.

SECTION 21 – TERMINATION

These Terms are effective unless and until terminated by either you or us.

You may stop using our website and services at any time.

If we believe that you have failed to comply with any term or provision of these Terms, we may terminate your access to the website or services, subject to applicable law.

SECTION 22 – ENTIRE AGREEMENT

These Terms of Service, together with any policies posted on our website, constitute the entire agreement between you and LUNXIAN regarding your use of the website and services.

Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.

SECTION 23 – GOVERNING LAW

These Terms of Service and any separate agreements under which we provide products or services to you shall be governed by and interpreted in accordance with the laws of the United States and the laws of the State of Texas, without regard to conflict of law principles.

To the extent permitted by applicable law, any dispute arising from or relating to these Terms, your use of the website, or any purchase made through the website shall be handled in the appropriate state or federal courts located in Texas.

Nothing in this section limits any rights you may have under applicable consumer protection laws in your state or place of residence.

SECTION 24 – CHANGES TO TERMS OF SERVICE

You can review the most current version of these Terms on this page.

We reserve the right to update, change, or replace any part of these Terms by posting updates on our website.

Your continued use of or access to the website after changes are posted means you accept those changes.

SECTION 25 – CONTACT INFORMATION

If you have questions about these Terms of Service, please contact us:

Brand Name: LUNXIAN

Company Name: LUNXIAN ENTERPRISES LLC

Email: service@lunxian.shop

Address: 7255 Corporate Dr #917, Houston, TX 77036, USA